Frequently Asked Questions
The most frequently asked questions about bijee
Accounts, cricket betting, withdrawals, security, and support — find detailed answers to all of it right here.
It is natural to have many questions when using bijee. On this page we have answered in detail five key topics — account verification, cricket betting, withdrawals, account security, and customer support. If you still cannot find the answer to your question here, contact our 24/7 live chat directly.
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Account Verification
At bijee, the National ID Card (NID) is the most commonly used document for verification. A valid passport and driving licence are also accepted. Make sure the photo of the document is clear, shows the full page, and has not expired. Blurry or altered images are not accepted.
Identity verification is primarily for the security of your account. It ensures that no one else can withdraw money in your name. It also confirms that the platform is only used by adults — that is, people aged 21 or older. This is part of bijee's fair play policy.
bijee uses SSL encryption technology, so any documents you upload are sent through an encrypted connection and stored on secure servers. Your information is not shared with any third party outside the verification team. Read our privacy policy for more details.
In most cases, verification is requested when you make your first large withdrawal. However, it may also apply at any time as part of a security review. Completing verification in advance means no delays when you withdraw, so it is best to do it as early as possible.
If your documents are clear and complete, the process is generally completed quickly. During busy periods it may take a little longer. To check the status of your submission, contact our team via live chat — they are always ready to help.
Cricket Betting
Live in-play betting lets you place bets in real time while a match is in progress. After reading how the match is unfolding, you can bet on runs, wickets, or other outcomes in the next over. Odds update after every ball, so the better you read the situation, the more opportunity you have.
Yes, if a match is officially declared incomplete due to rain or a no-result, unsettled bets are generally cancelled and the stake is returned. However, if a full result is determined using the D/L method, those bets remain valid. Specific rules are detailed on the terms and conditions page.
Decimal odds are straightforward. Say the odds are 2.50 — if you bet ৳100 and win, you get back ৳250 (including your original ৳100). In other words, total return = stake × odds. The higher the odds, the more uncertain the outcome, but the bigger the potential win.
Match Winner is the most popular. After that come Toss Winner, Top Run Scorer, Total Runs in an Innings (Over/Under), First Wicket to Fall, and Top Wicket Taker in the match. For example, in a T20 match between Bangladesh and India, all of these markets are available to bet on.
Yes, bijee offers betting on BPL as well as IPL, T20 World Cup, and other international series. Markets are available for Bangladesh Tigers matches along with top teams from around the world. Check the cricket section for the full list.
Withdrawal Questions
At bijee, the standard withdrawal processing time is just 10 to 45 minutes. Most requests are completed within this window. If it takes longer than 45 minutes, let us know via live chat and we will look into it promptly.
The minimum withdrawal amount at bijee is ৳800. Requests below this amount cannot be processed. Similarly, the minimum deposit amount is ৳200, which applies across all payment methods.
Yes, it is normal for a withdrawal to show as "pending" for a short time after it is requested. The system automatically starts processing and approval is given within 10–45 minutes. However, if your verification is incomplete or a bonus wagering requirement has not been met, the withdrawal may be held.
No. Under bijee's security policy, withdrawals must always go to a bKash, Nagad, Rocket, or Upay wallet registered in your own name. Requests to send money to a third-party account are rejected. This is a mandatory requirement for your protection.
Yes, if you have an active bonus, your own deposited real money can generally be withdrawn, but the bonus portion remains locked until the wagering requirement is completed. For example, if you receive a ৳2,000 bonus, you would need to place ৳2,000 × 20 = ৳40,000 in bets before it can be withdrawn.
Account Security
A strong password should be at least 10 characters long and mix uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, mobile number, or simple words. Do not use your bijee password on any other site.
Absolutely not. No bijee staff member will ever ask for your OTP, password, bKash PIN, or Nagad PIN. If anyone claims to be from the bijee team and asks for these details, it is an attempt at fraud. Report it to our support immediately.
Always check the address bar in your browser to confirm the URL is bijee.lat — misspellings such as "bijee.net", "bijeee.lat", or similar could be clone sites. Look for the HTTPS padlock icon. Rather than logging in through social media or unknown links, type the address directly into your browser.
Yes. bijee uses SSL (Secure Socket Layer) encryption, which means all data transmitted between you and our servers — from login credentials to payment details — travels over an encrypted connection. Third parties cannot read it.
Change your password immediately and notify us via live chat or at [email protected]. The team will quickly review your account activity and, if necessary, take temporary protective measures.
Contact & Support
Before contacting support, have your registered email address or phone number, the time the issue occurred, and the relevant transaction ID (if available) ready. This helps our team identify and resolve your issue faster.
bijee's support team provides service in both Bengali and English. Full support is available in Bengali with Bangladeshi players in mind, so there is no need to hesitate about the language.
bijee has two direct support channels. The first is live chat — once you are on the site you can connect to chat right away. The second is email — you can send a message to [email protected]. Both channels are available in Bengali.
bijee support is available 7 days a week, 24 hours a day — that is, 24/7. The team is on live chat even at midnight or early in the morning. There are no holidays or restricted hours — reach out at any time for any issue.
Email response times depend on the complexity of the issue. For the fastest help, use live chat, where you get an immediate response. For complex account-related matters, writing in detail by email allows our team to review everything thoroughly before replying.
Still have questions?
Our expert team is ready to answer all your questions in Bengali — any time, day or night.
Live Chat
Start live chat on the site for immediate help — available 24/7.
Write to [email protected] for detailed questions.